Help Centre

Since 2012, uBreakiFix Sydney has been one of Australia's longest-established independent device repair specialists.

Built on quality workmanship and first-class after-sales support, we've completed over 300,000 repairs and earned the trust of individuals, businesses, and government agencies across Australia.

Every repair is carried out by experienced technicians using Official Genuine Parts or carefully selected premium-quality compatible parts, with transparent advice and fast turnaround times.

We repair only the devices and services listed on our website. If you can't find your device or the repair service you're looking for, it means we currently don't offer that repair.

We also do not provide installation services, personalised modification services, or tool handiling & rental.

Every repair begins with a free in-store diagnostic assessment and a no-obligation quote.

Once we've assessed your device, we'll explain the available repair options, answer any questions you may have, and provide transparent pricing before any work is carried out.

Many repairs, including most screen replacements, are completed the same day, with many taking around one hour.

More complex repairs, such as motherboard repairs or liquid damage, may require additional time depending on the fault and parts availability.

Appointments are recommended to reserve your preferred time and receive priority service.

If you prefer, you're also welcome to visit during our designated walk-in hours, Monday to Friday during lunchtime.

We offer Official Genuine Parts as well as carefully selected premium-quality compatible parts.

Our technicians will explain the available options, allowing you to choose the repair solution that best suits your needs and budget.

Protecting your personal data is important to us. While we recommend backing up your device whenever possible before any repair, our technicians take every reasonable precaution to safeguard your device and its contents throughout the repair process.

We stand behind the quality of our repairs. Eligible repairs include a warranty covering workmanship and applicable replacement parts.

Warranty terms may vary depending on the repair performed and the parts selected. Our team will explain the applicable warranty before your repair begins.

If you're experiencing an issue with a previous repair, please book a warranty inspection through our website.

A refundable deposit is required to secure your appointment and will be refunded when you attend your scheduled visit.

Our technicians will inspect your device to determine whether the issue is covered under our warranty and advise you on the next steps.

Repair enquiries and quotations are only provided in-store after physically inspecting your device. For corporate, education, government, legal, or media enquiries, please contact us by email.