Frequently Asked Questions

uBreakiFix Sydney 


Monday - Friday: 8AM - 2PM Saturday 10AM-2PM

Our address is Level 1 - Shop 35 - 210 Pitt Street Sydney ( Located Stockland Piccadilly Food Court)


How to get here

Public Transport. Arriving by Train: Our closest train stations will be Town Hall or Saint James stations.


Parking. A car park ( PAID )Operated by Secure parking is located at 133 Castlereagh Street. If you’d like to book a parking spot for your appointment, Secure Parking offer online booking services.

 

All our support is online-based via email. We don't offer phone support because we believe that we would not be able to provide the same effective assistance over the phone.

 

Book Online walk-in service allows you to have your phone repaired straight away! You can see the time required for each repair when you book on our website.


Walk-Ins are Always Welcome But Clients with Appointments are Given Priority. 

Please complete below form to lodge your warranty claim.


TERMS AND CONDITIONS FOR UBREAKIFIX.COM.AU WEBSITE AND SPECIAL OFFERS

uBreakiFix $50 Book online and save promotion coupon only valid for iWatch ,iPhone iPad Mac Google Pixel in-store Repair Services.

Excluding Mobile Phone Battery Replacement, Charging Port Replacement,Camera Replacements.Google Pixel Rear Glass Replacement.Mac data recovery service.

This Offer is not valid with any other offer / or cannot be combined with any other offer.

 

Fast Service

 

uBreakiFix is systematic in its repairing process. With trained technicians, the time taken for repairing a device is not long. It should be noted that uBreakiFix is well known for giving its customers hassle-free after-service.

 

Availability of all Parts

 

uBreakiFix has the availability of all iPhone parts. Instead of roaming from one centre to another, you can get your device fixed in no time with uBreakiFix. Even if you are using an older model of the device, you can get it fixed at uBreakiFix.

 

Expert Technicians

 

Giving your expensive device in the hands of an inexperienced technician is no less than a nightmare.uBreakiFix has trained technicians who excel in solving all sorts of technical issues!

Your iPhone is precious to you. uBreakiFix technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With nearly 300,000 repairs to date, we are the trusted repair center.

 

 

Use our iPhone repair service to replace the screen, cracked glass, display, touch, battery, and more!

Common iPhone problems include:

  • iPhone cracked screen
  • Problems with charging
  • Colored lines on the LCD screen
  • Sound problems
  • Broken camera
  • Broken rear glass 
  • Battery issues
  • Face ID Issues
  • Audio issues
  • Receptions issues
  • Data Recovery

Please Note We do not Service Following Issues = NO liquid damage ( Data Recovery Only ). NO Camera Glass Repairs. NO Software Related Issues. NO iCloud Related Issues. NO Password Related Issues.

Please see below the estimated repair timeline with a booking. We also accept walk-in customers but booking customers are given priority.


  • iPhone Screen Replacement 45 min
  • iPhone Rear Glass Repair 3 hrs
  • iPhone Battery Replacement 45 min
  • iPhone Charging issue repair 1 hr
  • iPhone Microphone issue repair 2 hrs
  • iPhone Back Camera Replacement 1 hr
  • iPhone Front Camera & Face ID Repair 5 Business days
  • iPhone Data Recovery 7 to 10 Business days
  • iPhone Audio Issue Repair 2 hrs
  • iPhone Reception Issue Repair 5 Business days

Replacing the entire screen with a premium part is required to replace the screen and display even the display is not damaged,

Premium quality parts offer a good user experience without breaking the bank and they perform perfectly fine.


Replacing the damaged screen won't be compromising display quality on your screen as we only replace the broken layer and keep your apple display.


Eligible Screens The Original Screen is damaged and there are no other signs of damage to the LCD/OLED; this includes discolorations and blank screens.


The benefit of replacing only broken layer on your original screen will let you save in costs as well as deliver you the same quality parts as the Apple store.


About Original Apple Displays.


iPhone displays have been designed, tested, and manufactured for Apple's quality and performance standards. This includes intuitive and responsive Multi-Touch, high brightness, great color accuracy, white balance, and performance for features like True Tone, Night Shift, and Haptic Touch. 

Repair with confidence 


A passcode doesn't necessary for a repair uBreakiFix never asks for a passcode. And we do not process your device for repair if you don't have a passcode on your device.

While your device is in safe hands with us, it is always recommended that you back-up your device data however, we do not wipe your data.

You don’t have to spend as much as at apple store glass screen protector for your iPhone after testing six models, we found the affordable Nuglas Premium Tempered Glass Screen Protector to be the best for the Apple iPhone It covers the entire active area of the iPhone's display, it’s crystal clear, it’s as scratch-resistant as anything else we tested, and fingerprints wipe right off. It includes a nice selection of cleaning tools, and we found the installation to be easy enough. we also offer free installation on instore purchase tempered glass screen protector for Apple iPhone.

uBreakiFix iPhone Screen replacement service does not affect your manufacturer warranty, as long as no other damage on your device.

All repairs carry a 100-days parts and labors warranty which means if you have any issues related to the repair within 100 days we will take care of it free of charge!

Fast Service


uBreakiFix is systematic in its repairing process. With trained technicians, the time taken for repairing a device is not long. It should be noted that uBreakiFix is well known for giving its customers hassle-free after-service.


Availability of all Parts


uBreakiFix has the availability of all Mac parts. Instead of roaming from one centre to another, you can get your device fixed in no time with uBreakiFix. Even if you are using an older model of the device, you can get it fixed at uBreakiFix.


Expert Technicians


Giving your expensive device in the hands of an inexperienced technician is no less than a nightmare.uBreakiFix has trained technicians who excel in solving all sorts of technical issues!


Your Mac is precious to you. uBreakiFix technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With nearly 300,000 repairs to date, we are the trusted repair center.

We offer a completely free diagnostic service for book online customers only. If you don't know what's wrong with your device, we'll take a thorough look at your device, try to pinpoint the exact problem and let you know the best way to get it fixed. If you'd like us to take a look, simply book online free diagnostics.

Customer Approval For Repairs.

No repairs will be done without receiving your permission to proceed with repairs, and you approve the quote. If you decided not to get your product repaired, we will pack up your product and return it. You pay only after the repair is done.

 

Use our Mac repair service to replace the screen, cracked glass, display, battery, and more!

  • Macbook Screen Replacement
  • Macbook Liqued Damage Repair
  • Macbook Logic Board Repair 
  • Macbook Logic Board Replacement
  • Macbook Battery Replacement
  • Macbook Speaker Replacement
  • Macbook Keyboard Replacement
  • Macbook Touch Bar Replacement
  • Macbook SSD hardrive Replacement
  • Macbook Trackpad Replacement
  • Macbook Topcase Replacement
  • Macbook Charging Issues
  • Macbook Data Recovery Service

Please Note We do not Service the following Issues = NO Software Related Issues. NO iCloud Related Issues. NO Password Related Issues.

Please see below the repair timeline with a booking. We also accept walk-in customers but booking customers are given priority


  • Macbook Screen Replacement 3 Business Days
  • Macbook Logic Board Repair 3 to 5 Business Days
  • Macbook Logic Board Replacement  3 to 5 Business Days
  • Macbook Battery Replacement 3hrs
  • Macbook Speaker Replacement 3hrs
  • Macbook Touch Bar Replacement   3 to 5 Business Days
  • Macbook SSD Hardrive Replacement 3 to 5 Business Days
  • Macbook Trackpad Replacement 3 to 5 Business Days
  • Macbook Topcase Replacement 3 to 5 Business Days
  • Macbook Charging Issues 3 to 5 Business Days
  • Macbook Data Recovery Service 5 to 7 Business Days 
  • Macbook Keyboard Replacement  3 to 5 Business Days

While your device is in safe hands with us, it is always recommended that you back-up your device data however, we do not wipe your data.

Repair with confidence


A passcode doesn't necessary for a repair uBreakiFix never asks for a passcode. And we do not process your device for repair if you don't have a passcode on your device.

All repairs carry a 100-days parts and labors warranty which means if you have any issues related to the repair within 100 days we will take care of it free of charge!

Apple Watchs are notoriously difficult to work with and repair. Price includes labor and a warranty. Repairs requires an experienced hand and a specific set of tools. The Original parts used in the repairs are quite costly as well. it is still a better idea to repair a Watch than buy a new one.

Please see below the repair timeline with a booking. We also accept walk-in customers but booking customers are given priority


  • Apple Watch Screen Replacement 7- 10 Business Days.
  • Apple Watch Battery Replacement 7- 10 Business Days.

Absolutely

Replacing Apple Watch Screen Other repairiers will disable Apple Pay. Our Technicians can repair your Apple watch by maintaining Apple Pay functionality.

Repair with confidence


A passcode doesn't necessary for a repair uBreakiFix never asks for a passcode. And we do not process your device for repair if you don't have a passcode on your device.

All repairs carry a 100-days parts and labors warranty which means if you have any issues related to the repair within 100 days we will take care of it free of charge!

While your device is in safe hands with us, it is always recommended that you back-up your device data however, we do not wipe your data.

Fast Service

uBreakiFix is systematic in its repairing process. With trained technicians, the time taken for repairing a device is not long. It should be noted that uBreakiFix is well known for giving its customers hassle-free after-service.

Availability of all Parts

uBreakiFix has the availability of all iPad parts. Instead of roaming from one centre to another, you can get your device fixed in no time with uBreakiFix. Even if you are using an older model of the device, you can get it fixed at uBreakiFix.

Expert Technicians

Giving your expensive device in the hands of an inexperienced technician is no less than a nightmare.uBreakiFix has trained technicians who excel in solving all sorts of technical issues!

Your iPad is precious to you. uBreakiFix technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With nearly 300,000 repairs to date, we are the trusted repair center.

Use our iPad repair service to replace the screen, cracked glass, display, touch, battery, and more!


Common iPad problems include:

  • iPad cracked screen
  • Problems with charging
  • Colored lines on the LCD screen
  • Sound problems
  • Broken camera
  • Broken rear glass 
  • Battery issues
  • Face ID Issues
  • Audio issues
  • Receptions issues
  • Data Recovery

Please Note We do not Service Following Issues = NO liquid damage ( Data Recovery Only ). NO Camera Glass Repairs. NO Software Related Issues. NO iCloud Related Issues. NO Password Related Issues.

Please see below the estimated repair timeline with a booking. We also accept walk-in customers but booking customers are given priority.

  • iPad Screen Replacement 3hrs
  • iPad Battery Replacement 3hrs
  • iPad Charging issue repair 1 to 7 business days 
  • iPad Back Camera Replacement 3 business days
  • iPad Data Recovery 7 to 10 Business days
  • iPad Audio Issue Repair 7 to 10 Business days

Repair with confidence

A passcode doesn't necessary for a repair uBreakiFix never asks for a passcode. And we do not process your device for repair if you don't have a passcode on your device.

While your device is in safe hands with us, it is always recommended that you back-up your device data however, we do not wipe your data.

You don’t have to spend as much as at apple store glass screen protector for your iPad after testing six models, we found the affordable Nuglas Premium Tempered Glass Screen Protector to be the best for the Apple iPad It covers the entire active area of the iPhone's display, it’s crystal clear, it’s as scratch-resistant as anything else we tested, and fingerprints wipe right off. It includes a nice selection of cleaning tools, and we found the installation to be easy enough. we also offer free installation on instore purchase tempered glass screen protector for Apple iPads. 

All repairs carry a 100-days parts and labors warranty which means if you have any issues related to the repair within 100 days we will take care of it free of charge!

Fast Service
uBreakiFix is systematic in its repairing process. With trained technicians, the time taken for repairing a device is not long. 

It should be noted that uBreakiFix is well known for giving its customers hassle-free after-service.


Availability of all Parts


uBreakiFix has the availability of all Samsung Galaxy parts. Instead of roaming from one centre to another, you can get your device fixed in no time with uBreakiFix. 
Even if you are using an older model of the device, you can get it fixed at uBreakiFix.


Expert Technicians


Giving your expensive device in the hands of an inexperienced technician is no less than a nightmare.uBreakiFix has trained technicians who excel in solving all sorts of technical issues!
Your Samsung is precious to you. uBreakiFix technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With nearly 300,000 repairs to date, we are the trusted repair center.

Use our Samsung repair service to replace the screen, cracked glass, display, touch, battery, and more!

Common Samsung problems include:

  • Samsung cracked screen
  • Problems with charging
  • Colored lines on the LCD screen
  • Sound problems
  • Broken camera
  • Broken rear glass 
  • Battery issues
  • Face ID Issues
  • Audio issues
  • Receptions issues
  • Data Recovery

Please Note We do not Service Following Issues = NO liquid damage ( Data Recovery Only ). NO Camera Glass Repairs. NO Software Related Issues. NO iCloud Related Issues. NO Password Related Issues.

 

While your device is in safe hands with us, it is always recommended that you back-up your device data however, we do not wipe your data.

 

Please see below the estimated repair timeline with a booking. We also accept walk-in customers but booking customers are given priority.

  • Samsung Screen Replacement 3hrs
  • Samsung Rear Glass Repair 3 hrs
  • Samsung Battery Replacement 2hrs
  • Samsung Charging issue repair 3hrs
  • Samsung Microphone issue repair 3 hrs
  • Samsung Back Camera Replacement3 hr
  • Samsung Front Camera & Face ID Repair 5 Business days
  • SamsungData Recovery 7 to 10 Business days
  • Samsung Audio Issue Repair 2 hrs
  • Samsung Reception Issue Repair 5 Business days

Repair with confidence


A passcode doesn't necessary for a repair uBreakiFix never asks for a passcode. And we do not process your device for repair if you don't have a passcode on your device.

Yes, uBreakiFix offer Pixel Tempered Glass Screen Protection Installation.

 

Fast Service

uBreakiFix is systematic in its repairing process. With trained technicians, the time taken for repairing a device is not long. It should be noted that uBreakiFix is well known for giving its customers hassle-free after-service.

Availability of all Parts

uBreakiFix has the availability of most of the Pixel parts. Instead of roaming from one centre to another, you can get your device fixed in no time with uBreakiFix. Even if you are using an older model of the device, you can get it fixed at uBreakiFix.

Expert Technicians

Giving your expensive device in the hands of an inexperienced technician is no less than a nightmare.uBreakiFix has trained technicians who excel in solving all sorts of technical issues!

Your Pixel is precious to you. uBreakiFix technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With nearly 300,000 repairs to date, we are the trusted repair center.

 

Use our Pixel repair service to replace the screen, cracked glass, display, touch, battery, and more!


Common Pixel problems include:

  • Cracked screen
  • Problems with charging
  • Colored lines on the Display screen
  • Sound problems
  • Broken camera
  • Broken rear glass 
  • Battery issues
  • Face ID Issues
  • Audio issues
  • Data Recovery

Please Note We do not Service the Following Issues = NO liquid damage ( Data Recovery Only ). NO Software Related Issues. NO Google Account Related Issues. NO Password Related Issues.

 

Please see below the estimated repair timeline with a booking. We also accept walk-in customers but booking customers are given priority.

  • Pixel Screen Replacement 3hrs
  • Pixel Rear Glass Repair 3 hrs
  • Pixel Battery Replacement 3hrs
  • Pixel Charging issue repair 3hrsp
  • Pixel Microphone issue repair 3 hrs
  • Pixel Back Camera Replacement 3 hr
  • Pixel Front Camera & Face ID Repair 3hrs
  • Pixel Data Recovery 7 to 10 Business days
  • Pixel Audio Issue Repair 3 hrs
 

While your device is in safe hands with us, it is always recommended that you back-up your device data however, we do not wipe your data.

uBreakiFix Google Pixel screen replacement service does not affect your manufacturer warranty, as long as no other damage on your device.Please Note We only repair phones purchased from the Google store, JB Hifi, Harvey Norman, Officeworks, Telstra, Optus, or Vodafone.

Another essential aspect of our company is the fact that only Genuine parts are used.

Using Genuine parts not only makes your device perform the same way as before, it also reduces the risk of malfunctioning as it often happens when fake parts are used. Our number one rule is to use Genuine parts as it indeed helps in maintaining the integrity of your device.


Genuine Parts are critical to a quality repair to make sure you get your Pixel Screen back working the way it should.

Yes since your Pixel was repaired at an uBreakiFix Store, your Pixel will still retain its splash, water, and dust resistance.

uBreakiFix offers Super Fast mail-in repair services for Google Pixels, Australia-wide.

To mail in your device for repairs, please book your device for a mail-in repair service and fill out the form. Once we have received your request, we will confirm details for the process of mail-in repairs. Please read the email carefully for smooth deliveries and payments. If your device is not in our mail-in repair page, feel free to send us an enquiry to double check if we can repair your device issues.