Every day, we receive numerous calls from customers inquiring about the cost of replacing iPhone screens. When we provide both prices to customers, they often become confused. It's challenging to explain the distinctions over the phone, leading many to visit nearby repair shops for clarity. We offer aftermarket parts to remain competitive.
However, before moving forward with any repairs, we always explain the significant differences in the quality of these parts. Daily, customers come to our store, mentioning they had their iPhone screens replaced at other places and were left disappointed with the results.
We're not taken aback. If they had been thoroughly educated on the differences, they would most likely have chosen the original parts.
Additionally, customers are usually presented with only two choices: go directly to Apple or opt for what is portrayed as the best alternative outside Apple. This perception is misleading.